If you can't connect to the game or voice server, receive "failed to connect" error messages, get disconnected from the game, or experience sound or voice issues, we recommend you to try the fixes in the solutions list for We Were Here Expeditions: The FriendShip below.
- Make sure you have a good and stable internet connection, preferably by cable.
- Make sure that you play in a region that is supported by the game.
- If you are located in Russia, keep in mind that Photon Engine has dropped Russian servers, so you will need to use a VPN to be able to play.
- The countries: Egypt, Algeria, Saudi Arabia, The United Arab Emirates and sometimes Iraq, have placed restrictions on the voice servers we use. When you get the pop-up window saying “the connection to the voice server failed”, you can select “cancel” and should be able to bypass this window to continue playing after that. You will need to use a third party app for communication.
- If you are using a VPN, you can try switching regions. Keep in mind that our games are not made to support VPN connections and we cannot guarantee a smooth gameplay experience.
- Public networks (university / campus / library) often have restrictions that block our voice servers.
- It could also be that your router is blocking voice chat. In order to fix this, you could try to open these ports:
- https://doc.photonengine.com/en-us/realtime/current/connection-and-authentication/tcp-and-udp-port-numbers
- https://support.unity.com/hc/en-us/articles/4407491745940-Vivox-What-IPs-and-ports-are-required-for-Vivox-V5-to-work-
- How to port forward: https://www.hellotech.com/guide/for/how-to-port-forward
- Check your in-game region in the settings and make sure it matches your region and the region of the other player.
- Make sure you play on Windows 10 or 11 and that your Windows is updated.
- Check if your Windows time is set correctly to your timezone.
- Whitelist the game in your Anti Virus & Firewall settings.
- Verify your Steam / Epic integrity files.
- Make sure you meet the minimum requirements to play.
You can also delete this entire folder for The FriendShip:
C:\Users%USERNAME%\AppData\LocalLow\Total Mayhem Games\We Were Here Expeditions_ The FriendShip\Data
Delete the ‘Data' folder. The game will generate a new folder when it restarts.
When restarting the game, you should be able to skip the voice server window and use your own third party app for communicating.
