If you can't connect to We Were Here, receive disconnected errors while playing, or experience other voice/game server-related issues on Nintendo Switch, we recommend you to go over the list of solutions below.
- Make sure you have a good and stable internet connection, preferably by cable.
- Make sure that you play in a region that is supported by the game.
- If you are located in Russia, keep in mind that Photon Engine has dropped Russian servers, so you will need to use a VPN to be able to play.
- The countries: Egypt, Algeria, Saudi Arabia, The United Arab Emirates and sometimes Iraq, have placed restrictions on the voice servers we use. When you get the pop-up window saying “the connection to the voice server failed”, you can select “cancel” and should be able to bypass this window to continue playing after that. You will need to use a third party app for communication.
- If you are using a VPN, you can try switching regions. Keep in mind that our games are not made to support VPN connections and we cannot guarantee a smooth gameplay experience.
- Public networks (university / campus / library) often have restrictions that block our voice servers.
- It could also be that your router is blocking voice chat. In order to fix this, you could try to open these ports:
- https://doc.photonengine.com/en-us/realtime/current/connection-and-authentication/tcp-and-udp-port-numbers
- https://support.unity.com/hc/en-us/articles/4407491745940-Vivox-What-IPs-and-ports-are-required-for-Vivox-V5-to-work-
- How to port forward: https://www.hellotech.com/guide/for/how-to-port-forward
- Update your console and controller
- Clear your console's and local save files
- Make sure your console settings allow for online multiplayer gaming
- Turn on UPnP in your router settings, we recommend Googling your specific router to find the steps on how to do this
