If you are trying to launch We Were Here on Nintendo Switch and can't get past the loading screen, are stuck on retrieving remote settings, or experience other start-up issues, we recommend you to go over the list of solutions below:
- Unplug all unnecessary and/or unsupported USB devices
- Reinstall the game
- Make sure you're not using a public network. You could try switching networks (for example your phone's hotspot) to test if this issue is network-related.
- Make sure you have an active Nintendo Switch Online subscription to be able to play online with another player.
- Check your Nintendo Switch for any pending updates and update the device.
- Try docking your Nintendo Switch and using an Ethernet cable to see if this improves your connection issues.
- Make sure your NAT type is set to A or B.
- Enable UPnP in your router's settings. To do this, you'll need to log into your router. We recommend Googling your router's model for instructions.
- Change your DNS settings for an improved connection. Go to System Settings → System → Formatting Options → Clear Cache (choose your user profile). Then go to Internet Settings → Current Network → Change Settings, and set DNS manually to: Primary: 8.8.8.8 and Secondary: 8.8.4.4.
- Set up a DMZ for your Switch's IP address: in your router's advanced settings, find the DMZ (Demilitarized Zone) option. Assign your Switch's local IP address to the DMZ. This gives the Switch direct internet access, but only do this if your Switch is the only device you are placing in the DMZ.
- Port Forwarding: This is a more advanced method where you manually open specific ports on your router. You can find the ports your Switch uses in the console's advanced network settings. Forward these ports to your Switch's local IP address. Nintendo's recommended ports:
- TCP: 6667, 12400, 28910, 29900, 29901, 29920
- UDP: 45000-65535 (or 1-65535 as a broader range)
